Privacy Policy

We may collect personal information when you:

• Visit our website
• Complete a form
• Request a quote
• Make an enquiry
• Create an account
• Place an order
• Subscribe to marketing communication
• Contact us by email, phone, WhatsApp or social media

The information we collect may include:

• Your name and surname
• Your email address
• Your phone number
• Your physical address
• Your vehicle details
• Your tyre, wheel or battery requirements
• Your order details
• Your payment and transaction details
• Your communication with us
• Website usage information through cookies and analytics tools

We only collect information that we need to provide our services, process requests, improve our website and communicate with you.

We may use your personal information to:

• Respond to your enquiries
• Process quotes, orders and transactions
• Arrange fitment, delivery or collection
• Improve our website and customer service
• Personalise your website experience
• Send you relevant updates, offers or marketing communication where you have agreed to receive them
• Keep internal records
• Detect and prevent fraud or misuse of our website
• Comply with legal or regulatory requirements

We will not sell your personal information.

We may share your personal information with trusted third parties where needed to operate our website and provide our services.

This may include:

• IT and website service providers
• Marketing and analytics service providers
• Franchise, branch or operational teams
• Professional advisers
• Legal or regulatory authorities where required

We only share information where it is needed and we expect these parties to protect your information.

Our website uses cookies.

Cookies help the website work properly and help us understand how visitors use the site.

We may use cookies to:

• Improve website performance
• Remember user preferences
• Analyse website traffic
• Support marketing and advertising activity
• Improve your online experience

You can change your cookie settings in your browser. Some parts of the website may not work properly if cookies are disabled.

We may send you marketing communication if you have agreed to receive it or where we are allowed to do so.

You can unsubscribe or ask us to stop sending marketing messages at any time.

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.

These steps may include:

• Secure website technology
• Access controls
• Internal procedures
• Secure payment processing
• Limiting access to staff or service providers who need the information to perform their work

No online system is completely risk-free, but we work to keep your information secure.

We keep your personal information only for as long as needed for the reason it was collected, unless a longer period is required for legal or operational reasons.

When we no longer need the information, we will take reasonable steps to delete it or make it anonymous.

You may contact us to:

• Ask what personal information we hold about you
• Ask us to correct your personal information
• Ask us to delete your personal information where possible
• Withdraw consent for marketing communication
• Ask questions about how your information is used

We may need to verify your identity before we can assist with these requests.

Our website may include links to third-party websites.

These websites have their own privacy policies. We are not responsible for how third-party websites collect, use or protect your information.

We may update this Privacy Policy from time to time.

Any changes will be posted on this page. The updated version will apply from the date it is published.

If you have any questions about this Privacy Policy or how your personal information is used, please contact us:

Tiger Wheel & Tyre Namibia
Email:  info@twt.co.na

Last updated: July 2026